PO Box 691964, Stockton CA 95269-1964
If you have any
questions or concerns about any of the policies or procedures below, please
Basket Caravan will not release any information you provide to us, except
as described in this statement.
Our order form asks
you only for the information needed to fill your order,
and to provide information to you regarding your order status. The
recipients address information will be transmitted to our shippers for the purpose of
shipping your order.
We never sell, rent or share your personal information to
any third parties under any circumstance! Your confidentiality is GUARANTEED!
We may use the e-mail address
provided to contact you regarding special announcements or offers from us. You
may opt-out of receiving future mailings at any time. Please contact us at firstname.lastname@example.org
and type "mailing opt-out" in the subject line.
We offer a 100% satisfaction guarantee. If you or your
recipient are not completely satisfied with the quality of our products, or it
is damaged prior to receipt, it will be replaced. In certain cases we
offer a full refund or credit. Our customer service department must be
contacted within 7 days of receipt of package to begin the return process.
Deliveries to Large Businesses/Hospitals/Hotels:
All of our items are non-perishable. A few days delay
will not affect the products. If you are sending a package to one of the above
mentioned locations, and the exact
timing of delivery is important to you, you should notify the recipient that
they will be receiving the package. For delivery to hospitals or hotels, you
should be absolutely certain the the recipient will be at the location when your
gift arrives. We cannot be responsible for gifts becoming lost within a
hospital or hotel system if the package arrives after the guest has been
dismissed or checked out.
Please contact our customer service department to obtain
a "return mailing address" for damaged items. Damaged items must be
returned in their original packaging. If you would like to request a credit or
replacement, you must contact us within 7 days of receipt of package. A return
number with be provided to you. No items may be returned without a return
number provided by our Customer Service Department.
Address corrections may be provided at any time until the
product has been shipped. Please contact us by phone at 209-476-0450 if you have an address correction.
We are always on the
lookout for new and unique items. As these products become available we may
add and/or substitute items. Seasonal and product availability may also
affect our inventory. If we must make a substitution we always choose items of equal or greater value. If this is of concern to you,
please indicate so on the comments line of the order form and we will notify
you of any change before we ship your order.
Our basket team does their best to recreate our
Some minor variation may occur due to individuals creative interpretation.
Changing a delivery address or a delivery
We will be glad to change an address or delivery date as
long as the order has not left our shipping department. Please phone us
at (209) 476-0450 to notify us of the change. If an incorrect address is
provided, we must charge a re-delivery fee.
If your package has not left
department it may be cancelled. Contact us immediately at (209) 476-0450. Cancellations must be made by telephone.
convenience Basket Caravan accepts American Express, MasterCard, Visa &
DiscoverCard. When you place your order, you will be provided with the
price of the product and the shipping charges.
Fed Ex insures
packages of up to $100.00 at no extra charge.
Orders are shipped
within 24 hours of receipt. Large orders may require additional lead time.
Lead time may vary around the busy November/December holiday season
method of shipment is Fed Ex Ground for orders within the Continental United
States. Shipping time is 1-7 business days, based on distance. Shipping
prices are based on weight and distance. Requests for other shipping methods (Overnite, 2nd day,
3rd day) will be quoted separately. If you request a special shipping method,
we will contact you upon receipt of your order with a shipping rate quotation.
International shipments are shipped by the U.S. Postal Service, via Air Parcel
Post. Again, we will contact you with a shipping rate quotation. If an
incorrect address is provided, we must charge of re-delivery fee.
Shipping Address Orders
Ordering by phone
is the most secure way to transmit your credit card. If you prefer
to fax your order, click our
"order form" link, print out the form and fax it to us
(1-209-476-8610). Or you may send an e-mail with your additional addresses and
gift enclosure greetings to email@example.com
Thank you for
entrusting Basket Caravan with your gift giving needs. Rest assured that
we will treat your gift recipients with the same care as we treat our
own business associates, friends, and family.
Phone us at (209) 476-0450 or e-mail firstname.lastname@example.org
© 1999 Basket Caravan - All
rights reserved. Stockton, CA (modified2/3/13)